FAQ

What payment methods do you offer?

We offer card and swish. Payment is always made in connection with enrollment at the clinic. Corporate customers with agreements may be invoiced. Please email us with your request for a corporate agreement to info@medicinskaintyg.se.

Billing of visits

We only offer invoicing to business customers who have an agreement with us. As an employer, you can email us with your request for a corporate agreement to info@medicinskaintyg.se. We need 2-3 working days to process your request.

I have tried to book an appointment on the website but there are no appointments available for the whole year, is that correct?

No, we don't. In most cities, we post appointments on a rolling basis, with appointments up to about four weeks ahead. If there do not seem to be times to book, we ask you to wait a few days and keep an eye on the website.

 

Please note that we are currently closed in Gothenburg due to a change of premises. We will get back to you when we open up again.

I just booked an appointment this afternoon but have now been canceled. Do I need to pay now as there is less than 24 hours left?

As a rule, yes. Should this happen, it is best to call us as soon as possible to cancel or reschedule.

Do you offer emergency appointments or only those listed on the website?

We do not offer emergency appointments. Available times are those published on the website.

Is it possible to queue up for possible rebookings?

We do not have a queue system for cancellations. In case of cancellations, the times are released on the website again.

Forgotten ID or invalid ID, can you still help me?

In the event that you have either forgotten your ID document or only have an invalid one with you, we can still carry out the examination. However, the certificate will not be completed until you return and present your ID.

You identify yourself in the following ways:

  • Valid driver's license (the date on the front must not have passed)
  • passport
  • International ID card
  • Close relative (Wife, parent, sibling, child - NB must be of age)
  • In certain cases digital identification through BankID/FrejaID may be accepted. Please call us to ensure this first.

I have received a rather extensive form that my employer wants the doctor to fill in. Is 15 minutes really enough?

Regardless of the type of certificate, it is always best to email us the form in advance so that we can get back to you with an accurate price quote and ensure that the booking time is sufficient to cover everything.

Certificates via the Swedish Transport Agency are always filled in digitally and do not need to be mailed in or brought to the visit.

We are a company that would like to send our employees to you, how do we do that?

Contact us via email, info@medicinskaintyg.se, or phone, 08-512 588 00, and we will help you.

 

Can you come to us and conduct surveys?

Email us with the type of survey you need, where you are located and how many of you there are and we will look into it.

I have booked an appointment to renew my driving license. Should I send in the medical certificate or do you do it?

We send the medical certificate to the Swedish Transport Agency after the examination. We do this digitally and you can then see a copy via 1177, under other services -> My certificates. Please note that it may take a few days before the copy is visible.

My employer wants me to submit the ENG1 medical certificate, do you do this?

We do not fill in the ENG1 form itself. ENG1 is actually the British version of the Swedish maritime certificate regulated by the Swedish Transport Agency, and they have also produced a list of countries whose certificates are considered equivalent to theirs. This list includes Sweden, so it is possible to issue certificates via the Swedish Transport Agency even if the employer requests ENG1.

I need my medical certificate in English. Is that okay?

Generally speaking, this is fine, the exception may be certain types of laboratory results. Please email us for specifications.

Is vision screening included in your examination?

Yes, regardless of the type of certificate, vision screening is always included. 

Do you issue sickness certificates?

No, we don't, we focus on certificates of good health for different types of professions, sports, etc.

 

I have a neuropsychiatric diagnosis and need a certificate for a driving license. Can you help me?

If you have a neuropsychiatric diagnosis such as ADHD, ADD, autism, etc. the Swedish Transport Agency will request a certificate stating that your diagnosis does not constitute an obstacle to driving a vehicle in traffic. The certificate must be written by a specialist in psychiatry.

We can help you with this in most cases. For further information and appointment booking, please email us at info@medicinskaintyg.se

 

Please note that you need to have your report available, if you do not have access to it, you can request it from the clinic where the diagnosis was made.

Do you issue certificates to the National Service and Testing Agency?

In some cases, we can do this if it concerns, for example, ADHD and ADD. Email us and we will get back to you.

Do you issue certificates even if you do not have a Swedish personal identity number?

It depends on the type of certificate you need. We encourage you to contact us by email or phone if this is the case. In general, the following applies:

Driving license: For the Swedish Transport Agency's certificate, a Swedish personal identity number or coordination number is required - otherwise we cannot issue it.

Shipping: A Swedish personal identity number or coordination number is required for the Swedish Transport Agency's certificate. If you don't have this, we will write a foreign seaman's certificate, normally Marshall Island, which corresponds to the Swedish one. In this case, it is possible not to have a Swedish personal identity number.

Other: Most other certificates can be written without a Swedish personal identity number.

I need to provide alcohol/drug test for private purposes/for my employer, can you help me?

Yes, we can help with that. Please contact us by email with which substances you need to test, and which city you want to provide samples in and we will get back to you regarding price and appointment.

Do I need to create an account to book an appointment?

No, it is not. It is not a must to create an account to book an appointment, but it is an advantage to be able to keep track of bookings, smooth cancellation and the like.

I need to book two different types of certificates, can't I book more than one appointment at a time?

To make an appointment for two different certificates, we advise you to contact us. Unfortunately, it is not possible to book two services together.